More Australians live in apartments, townhouses, and strata schemes than ever before. In Sydney, Melbourne, and Brisbane especially, high-density living is now the dominant form of new housing. With it comes a specific set of challenges: shared walls, shared amenities, shared decision-making — and, inevitably, conflict.
Strata and neighbour disputes cover a wide range of issues: excessive noise, unpaid levies, unapproved renovations, disagreements over pets or parking, disputes about who is responsible for common property maintenance, and neighbour-to-neighbour tensions that simmer over months before boiling over.
When these disputes aren’t resolved early, they can escalate — to formal complaints, tribunal applications, and in extreme cases, court proceedings. The tribunals that handle strata matters (NCAT in NSW, VCAT in Victoria, and QCAT in Queensland) are significantly backlogged. Cases can take many months to reach hearing. Parties who were neighbours before the dispute — and will remain neighbours regardless of the outcome — are forced to live through months of adversarial process before any resolution is reached.
Mediation offers a smarter alternative.
The Legal Framework: It Differs by State
Strata law in Australia is state-based, and the relevant legislation — and the mandatory dispute resolution steps — differs significantly across jurisdictions.
New South Wales: Strata Schemes Management Act 2015
The Strata Schemes Management Act 2015 (NSW) is the primary legislation governing strata schemes in NSW. It sets out the obligations of owners corporations, the rights of lot owners, and the processes for managing disputes.
In NSW, mediation with NSW Fair Trading is a mandatory prerequisite for most strata dispute applications to NCAT. You generally cannot go straight to the tribunal — you must first apply to NSW Fair Trading for mediation. Fair Trading will attempt to resolve the dispute through mediation, and if mediation fails, it issues a certificate that must be lodged with any subsequent NCAT application.
There are limited exceptions where a party can apply directly to NCAT without first attempting mediation — primarily in urgent matters or where the dispute involves certain types of by-law enforcement orders. But for the vast majority of strata disputes, mediation comes first.
NSW Fair Trading provides detailed guidance on strata dispute processes at fairtrading.nsw.gov.au.
Victoria: Owners Corporations Act 2006
The Owners Corporations Act 2006 (Vic) governs owners corporations in Victoria, including their obligations to manage and maintain common property, levy fees, and enforce rules.
Consumer Affairs Victoria provides dispute resolution services for owners corporation disputes, and mediation is available through Consumer Affairs or via private mediators. While mediation is not always mandatory before a VCAT application in Victoria, VCAT actively encourages parties to attempt resolution before filing, and may take into account whether a party has genuinely attempted mediation when making orders about costs.
Queensland: Body Corporate and Community Management Act 1997
The Body Corporate and Community Management Act 1997 (Qld) establishes the body corporate framework in Queensland. The Office of the Commissioner for Body Corporate and Community Management (the Commissioner’s office) provides a conciliation service that is a mandatory first step before most adjudication applications.
Parties to a Queensland body corporate dispute must first apply to the Commissioner’s office for conciliation. If conciliation fails, the Commissioner’s office will issue a referral that allows the matter to proceed to adjudication — either within the Commissioner’s office or through QCAT.
The Commissioner’s office website and QCAT provide detailed guidance on the body corporate dispute process.
Other States and Territories
Similar frameworks operate across South Australia, Western Australia, Tasmania, the ACT, and the Northern Territory. In each case, there are mandatory or strongly encouraged mediation steps before tribunal applications are made. The relevant bodies include Consumer and Business Services (SA), the Department of Mines, Industry Regulation and Safety (WA), and Consumer Affairs in each remaining jurisdiction.
Common Strata and Neighbour Disputes
Noise
Noise is the single most common strata dispute in Australia. Music, television, footsteps on hard floors, dogs, late-night gatherings, gym equipment — what feels entirely normal to one resident can be genuinely intolerable to another. Noise disputes are often compounded by poor building acoustics, particularly in apartment buildings constructed before modern acoustic standards were introduced.
Mediation allows the parties to discuss the issue directly in a structured, safe environment. Most noise disputes are not really about the noise itself — they are about feeling heard and respected by a neighbour. A mediator can help parties reach practical agreements: agreeing on quiet hours, installing floor coverings, relocating gym equipment, or establishing direct communication protocols for when noise becomes a problem.
Unpaid Levies
When a lot owner falls behind on strata levies — the regular fees that fund common property maintenance, building insurance, and administrative costs — the owners corporation is left to cover shared expenses from a reduced pool. This creates genuine financial pressure and can affect the maintenance of shared facilities.
Owners corporations can pursue unpaid levies through debt recovery mechanisms, but this is slow and adversarial. Mediation can help reach a structured repayment plan that recovers the debt without the cost and delay of formal proceedings.
Unapproved Renovations and Alterations
Renovations that affect common property, structural elements, or the appearance of the scheme typically require approval from the owners corporation. Unapproved works — a bathroom renovation that removes load-bearing tiles, a balcony enclosure without consent, a kitchen that affects waterproofing — are a frequent source of dispute.
These disputes often involve technical questions about the extent of damage and the cost of remediation, but the underlying conflict is usually about process — a failure of communication before the works began. Mediation can help parties reach practical agreements about what remediation (if any) is required and how costs will be allocated.
Pets
Most strata by-laws now accommodate pets subject to conditions, following legislative changes in NSW (2021) and similar developments in other states that restricted absolute pet bans. But disputes over specific animals persist — particularly dogs that bark, cats that access common areas, or situations where a by-law permits pets in principle but the owners corporation disputes whether a particular animal satisfies the conditions.
Mediation allows the parties to discuss the practical issues and reach an agreement — for example, agreeing on specific conditions for the pet’s presence in the scheme — without resorting to formal by-law enforcement proceedings.
Parking
Parking disputes range from lot owners encroaching on common property parking spaces to disagreements about visitor parking, accessible parking allocation, and the use of garages. In buildings where parking is genuinely scarce, these disputes can become deeply adversarial.
Common Property Maintenance and Repair
Who is responsible for maintaining and repairing specific parts of a strata scheme? The distinction between lot property and common property is not always obvious — windows, balconies, waterproofing membranes, and boundary walls can fall on either side depending on the scheme’s registered plan and the applicable legislation.
Disputes about responsibility for costly repairs (particularly water ingress and structural issues) are among the most financially significant strata disputes. Mediation provides a forum to resolve questions of responsibility and cost-sharing without the delay and expense of formal proceedings.
Levies and Special Levies
When an owners corporation proposes a special levy — a one-off charge to fund a significant repair or capital expenditure — disputes can arise about whether the work is necessary, whether the cost is reasonable, or whether some lot owners should contribute more than others. These disputes go to the heart of how strata schemes are governed and funded.
Neighbour Disputes Beyond Strata
Not all neighbour disputes involve strata schemes. Freestanding properties give rise to their own category of conflicts.
Fences
Disputes about the construction, maintenance, and cost of dividing fences are governed by the Dividing Fences Acts in each state. In NSW, the Dividing Fences Act 1991 (NSW) requires neighbours to share the cost of a sufficient dividing fence. Disputes about what “sufficient” means, and how costs should be shared, are common — and well-suited to mediation. NSW Fair Trading provides guidance on dividing fences disputes at fairtrading.nsw.gov.au.
Trees and Encroachments
Trees that overhang or encroach on neighbouring properties — dropping leaves into pools, lifting paving, or creating safety risks — are another frequent source of neighbour conflict. In NSW, the Trees (Disputes Between Neighbours) Act 2006 (NSW) gives the Land and Environment Court jurisdiction over tree disputes. But many of these disputes can be resolved through mediation before formal proceedings are required.
Boundary encroachments — fences built on the wrong side of the boundary, structures that cross the boundary line — are governed by the Encroachment of Buildings Act in some states. Mediation can help parties reach practical resolution, including agreements about easements, adjustments, or compensation.
General Neighbourhood Conflict
Beyond the specific dispute types, many neighbours simply have a breakdown in the relationship — accumulated slights, perceived disrespect, or a fundamental incompatibility of lifestyle. Community Justice Centres in NSW provide free mediation for neighbour disputes at cjc.nsw.gov.au. Similar services exist through Dispute Settlement Centres in Victoria at disputes.vic.gov.au.
Why Mediation Makes Particular Sense in Strata Disputes
You Still Have to Live There
Unlike most commercial disputes, strata and neighbour disputes involve people who will continue to share a building, a car park, and a lift lobby regardless of how the dispute resolves. Adversarial proceedings tend to entrench animosity. Mediation, by contrast, creates space for parties to reach agreements they both have some investment in — which makes those agreements more likely to be honoured.
Tribunals Are Slow
NCAT, VCAT, and QCAT are under significant pressure. Wait times for hearing dates can stretch to many months. During that time, the underlying dispute continues, and the relationship between neighbours deteriorates further.
The Issues Are Often Practical, Not Legal
Many strata disputes are not really about legal rights — they are about communication breakdown, unmet expectations, and accumulated frustration. A mediator can work at that level in a way that a tribunal simply cannot.
For general guidance on what mediation involves and whether it is right for your situation, visit our mediation services page, or read more about how long mediation takes and costs of mediation.
How the Mediation Process Works in Strata Disputes
Whether you are a lot owner, a member of an owners corporation committee, a strata manager, or a neighbour in dispute, the mediation process follows a broadly similar structure.
Before the Session
The mediator will typically contact both parties before the session to explain the process, gather a brief summary of each party’s position, and ensure that the relevant people are available and authorised to participate. In strata disputes involving an owners corporation, it is important that the representative who attends has authority to agree to a resolution on behalf of the corporation — this may require a committee resolution before the session.
If you are required to provide a mediation certificate before applying to NCAT, VCAT, or QCAT, the mediating body will manage this process for you. In NSW, an application to NSW Fair Trading for mediation will be acknowledged and a session scheduled — typically within several weeks.
At the Session
Mediation sessions for strata and neighbour disputes typically last between two and four hours, though more complex matters may take longer. The mediator will facilitate the discussion, ensure both parties have an opportunity to be heard, and help the parties explore practical solutions.
Many strata disputes are resolved at a single mediation session. Outcomes might include:
- An agreed set of quiet hours for noise-sensitive activities
- A repayment schedule for outstanding levies
- An agreed scope of make-good work for unapproved renovations
- Agreed conditions for keeping a pet on the premises
- A communication protocol between neighbours who have historically struggled to interact constructively
After the Session
If the parties reach agreement, the mediator will assist in documenting the terms — typically as a written agreement signed by both parties. This agreement is binding on the parties, though enforcement may require an application to the relevant tribunal if one party later fails to comply.
If mediation is unsuccessful, the mediating body will issue a certificate confirming that mediation was attempted, which is required before lodging a tribunal application in most jurisdictions.
Tips for Strata Disputes: Getting the Most from Mediation
Know your by-laws. Before attending mediation, obtain a copy of the strata scheme’s by-laws and any relevant committee decisions. Understanding what the rules actually say — rather than what you believe they say — gives you a much clearer basis for discussion.
Document the issue. Keep records of the dispute: dates, times, the nature of the problem, and any communications with the other party or the owners corporation. This documentation is useful in mediation and essential if the matter proceeds to a tribunal.
Focus on the practical outcome, not the principle. Many strata disputes become entrenched because one or both parties are more invested in being right than in reaching a workable solution. The most productive mediations focus on what each party actually needs going forward — not on who was wrong in the past.
Consider involving the strata manager. In complex disputes involving the owners corporation, the strata manager may be an appropriate person to include in the mediation. They often have context that individual lot owners do not, and their involvement can help ensure that any agreed solution is actually implemented.
Be prepared to continue living nearby. Unlike commercial disputes, strata and neighbour disputes are resolved in a context where the parties will continue to share space. Agreements that acknowledge this — that build in communication protocols and mutual respect — are more durable than those that focus solely on legal compliance.
Before You File a Tribunal Application
If you are considering a NCAT, VCAT, or QCAT application, check the mandatory dispute resolution requirements first. In most cases, you will be required to demonstrate that you have attempted mediation — or at least made genuine efforts to resolve the dispute directly. Filing without doing so can result in your application being dismissed or adjourned, adding further delay.
Accredited mediation through Mediations Australia satisfies these requirements and can be arranged quickly.
Don’t Wait for the Tribunal
Mediations Australia helps residents, lot owners, and owners corporations resolve strata and neighbour disputes efficiently — before they reach NCAT, VCAT, or QCAT.
Book a consultation and find out how we can help.
This article is general information only and does not constitute legal advice. Strata law in Australia is state and territory-based. The procedures, timelines, and mandatory steps vary significantly between jurisdictions. You should seek independent legal advice and review the specific legislation applicable in your state or territory.